Includes bibliographical references and index.

We now live in a "wiki" world where mass collaboration is not only possible--it's often the best solution. Conventional management thought assumes that command-and-control is the most effective way to organize the efforts of large numbers of people, but rapid change and increasing complexity have rendered that model obsolete. As a result, most managers today lack the skills and knowledge needed to succeed in an age when networks are proving smarter and faster than hierarchies. Designing organizations for mass collaboration demands a new and very different model--wiki management. Featuring enlightening examples from forward-thinking companies including Google, Whole Foods, Linux, and Wikipedia, "Wiki Management "outlines the revolutionary but necessary steps companies must take to: - Leverage their collective intelligence - Effectively integrate diverse points of view - Transition leaders from the role of "boss" to that of facilitator - Make "delighting customers" more important than pleasing superiors - Achieve a shared and actionable understanding of the key drivers of business success The power of networks is dramatically reshaping both the work we do--and the way we work. This groundbreaking book reveals what it takes to succeed in this fast-paced and exciting business environment.