Disc 1. Why conflict management matters ; The adversary system ; Morton Deutsch and the concept of win-win ; Perception, perspective, and punctuation ; Managing multiple and conflicting emotions ; Multiple, complex, and changing goals --
Disc 2. Power-how much we need and how to use it ; Conflict styles ; Dysfunctional conflict strategies ; Principled negotiation ; Preparing and arranging to negotiate ; Negotiating conflict resolutions --
Disc 3. Listening in conflict ; Dynamic patterns in close relationships ; Disruptions in close relationships ; How management theories affect conflict ; The nanager's role in dealing with conflict ; Getting professional help with conflict --
Disc 4. Helping others manage conflict ; Moral and cultural conflict ; Managing moral conflict-success stories ; Managing conflict's aftermath ; Teaching our children about conflict ; Conflict management
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